Frequently Asked Questions
What insurances do you accept?
We accept all major insurance providers as well as Medicare and TRICARE. Click here for more detail. If you have questions about coverage, your co-pay, or deductible, please call your insurance provider or the nearest Citra Urgent Care location.
What are your hours of operation, and are you open on holidays?
All Citra Urgent Care locations are open from 9 a.m. to 9 p.m. every day, even on holidays!
Do I have to make an appointment?
No! You can walk-in anytime without an appointment. To expedite your visit, we do recommend reserving a time by clicking here.
What medical conditions does Citra treat?
Our urgent care clinics offer treatment for common illnesses such as cold and flu, in addition to more in-depth conditions and injuries such as sprains and broken bones. A comprehensive list of medical conditions we treat can be found here. Every Citra Urgent Care has X-ray and laboratory services on-site. In addition, we offer physical exams, flu shots, and vaccines. If you have any concerns, then please call ahead to the nearest location to confirm we will be able to address your medical need.
Should I go to the urgent care or the ER?
Citra Urgent Care can treat most non-life-threatening illnesses or injuries. For a comprehensive list of medical conditions that our urgent care centers can treat, please click here. If for any reason our medical staff determines that you need to go to the emergency room after coming into our clinic, our policy is to not charge you for the visit.
If you are experiencing an emergency or a life-threatening illness, please call 911 or visit your local emergency room.
How much will my visit cost?
The exact cost of your visit is determined by your insurance. Alternatively, you can choose not to use insurance and utilize our Truly Transparent® self-pay pricing. For more information on self-pay pricing, click here.
Can you treat my infant?
Citra locations treats all patients ages 3 months and up.
Do you do STD testing?
Yes, and as with everything else, we treat your medical information with a high degree of confidentiality.
How long is the typical wait time?
Our goal is to get you from door to discharge in less than an hour. However, wait times will vary depending on the severity of your conditions and the patient volumes in our clinics.
Does Citra offer radiology/imaging services?
We have an X-ray machine at each clinic, and we provide our patients with digital copies of their images. We do not offer CT scans or sonograms.
Does Citra offer lab testing?
Yes! We do a wide range of labs in-house, and we partner with an external lab for additional services.
What do you mean when you say you are “Truly Transparent®”?
Truly Transparent® is our commitment to provide you with as much information as possible, clearly and upfront. Click here for more info.
Can I pay for my visit without insurance?
Yes! Self-pay prices are posted for you so you know exactly how much your visit will cost. Click here for more information.
Who will be treating me at Citra Urgent Care?
You will be seen by one of Citra’s highly trained physician assistants, nurse practitioners, or physicians. All of our providers are trained in emergency medicine and/or family medicine. Click here for more information on our team.
What do I need to bring when I come to Citra Urgent Care?
The patient needs to bring a photo ID and insurance card. If the patient is minor, we use the photo ID of the accompanying parent or guardian. For more details click here.
My child needs a sports physical for school, do you do those?
Yes! Make sure to bring the respective form for completion (if required by the school or camp).
Where can I provide feedback about my visit?
We love feedback! We send a text-based survey directly to our patients after each visit to rate your experience. If you have any additional concerns, please email us at firstname.lastname@example.org
How do I get a copy of my medical records?
Please contact our billing department at email@example.com. Our team will reach back out to you for additional information needed to process your request
We use your urgent care a lot, is there a way for us to save money?
YES! Sign up for our ClearCare membership program and get unlimited discounted urgent care visits FOR YOUR WHOLE FAMILY! Click here for more information.
Who can I talk to about my bill?
Please contact our billing department, Summit Medical Solutions, at 214-206-1447