Resources

Resources

Always know what happens next. From the front desk to diagnostics and follow-up care, we communicate with candor and kindness.

Articles

Want a sustainable approach to your nutrition? Article
Introduction to Drug Testing in the Workplace Article
fresh fruits and veggies are a great addition to any diet
Debunking the Top 3 Most Common Health Myths Article
Urgent Care or ER? What’s Right for you, and Why? Article
a young woman blows her nose in bed, suffering from the flu
A Guide to the Flu Article
image of a blue stethoscope next to a laptop
Medicaid Basics Article

Frequently Asked Questions

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Good To Know

What are your hours of operation? Are you open on holidays?

All Citra Urgent Care Clinic locations are open every day (including holidays) from 8:00am to 8:00pm with extended hours at our Mockingbird location from 8 am-midnight.

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Do I need an appointment?

All patients are welcome to make an appointment or walk in to any of our Citra Urgent Care Clinic locations. If you choose to walk in, please know there may be a wait due to patients with scheduled appointments.

Those in need of a COVID-19 test are encouraged to make an appointment. Thank you for being patient with our team as we do everything possible to support the evolving needs of our community.

 

 

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How do I reserve an appointment time?

Click here to find your location and book your appointment.

Book Now Find My Citra Clinic

How do I set up my Patient Portal?

You’ll receive a pin number with clear instructions for setting up your Patient Portal during your visit. As always, Citra staff members are always available to help with the process if needed.

Access Patient Portal
What To Expect

Who will treat me?

Expect outstanding urgent care provided by experienced Physician Assistants, Nurse Practitioners, and Physicians. All providers are highly-trained in emergency medicine and/or family medicine.

What do I need to bring?

Please bring a photo ID and insurance card. If the patient is a minor, we use the photo ID of the accompanying parent or guardian.

How long is the typical wait time?

Our goal is to get you cared for and out the door in under an hour. However, wait times vary depending on the severity of your conditions and the volume of patients seeking care.

Patients Medical Treatments

What medical conditions does Citra treat?

Beyond testing and treatment for COVID-19, we offer a wide range of healthcare support from physical exams and flu shots to fixing broken bones and stitching up injuries. Still not sure if you should come in? Call the Citra Urgent Care Clinic location of your choice.

Urgent Care Services Find My Location

Should I go to the urgent care or the ER?

Citra Urgent Care treats most non-life-threatening illnesses or injuries.

If experiencing an emergency or a life-threatening illness, call 911 immediately or visit your local Emergency Room.

Find your illness or injury

Do you offer STD testing?

Yes, we offer completely confidential STD testing.

Does Citra offer radiology/imaging services?

Yes, digital X-ray machines are available at every Citra Urgent Care clinic location and we’re happy to provide you with digital copies of images.

Please Note: We do not offer CT Scans or Sonograms.

Does Citra offer lab testing?

Yes, we provide a wide range of labs in-house—including COVID-19 PCR Testing. We also partner with an external lab on additional services.

  • COVID-19 Diagnostic Testing
  • COVID-19 Antibody Testing
  • Blood Pressure Reading
  • Digital X-ray Imaging
  • Sexually Transmitted Disease (STD or STI) Testing
  • Diabetes Testing
  • Pregnancy Testing
  • Cholesterol Testing
  • Uric Acid Testing

My child needs a sports physical for school—do you do those?

We sure do! Please bring in forms for completion (if required by the school or camp).

How do I get a copy of my medical records?

Email our billing department with your request at medicalrecords@summitemed.com.

Payment & Insurance

Do you accept my insurance?

We accept all major insurances including Medicare and Tricare. Please, refer to our insurance page for all of the insurances we accept. If you have questions about coverage, your co-pay, or deductible, please call your insurance provider or the nearest Citra Urgent Care clinic location.

Insurance Providers

What if I don’t have insurance?

It’s ok! All of our Citra Urgent Care clinic locations offer Truly Transparent® pricing. No stress. No surprises. Explore what to expect.

Truly Transparent® Pricing

Can I pay for my visit without insurance?

Absolutely. See exactly what you can expect to pay.

Truly Transparent® Pricing

How much will my visit cost?

The exact cost of your visit is determined by your insurance. Don’t have insurance or choose not to use it? Our Truly Transparent® pricing clearly lays out the cost so you know what to expect.

Truly Transparent® Pricing

What do you mean when you say you are “Truly Transparent®”?

Clear, upfront information around your visit experience and any associated costs. See exactly what you can expect.

We are Truly Transparent®

We use your urgent care often, is there a way for us to save money?

Yes. The ClearCare Membership Program offers unlimited discounted Citra Urgent Care Clinic visits for your entire family. Learn more and sign-up now.

ClearCare

Who can I talk to about my bill?

Please contact our billing department, Summit Medical Solutions, at (844) 907-2143

Virtual Visits

How do I access my virtual visit?

We’ll send an invitation via link to your phone and email- no app download required.

Is a Virtual Visit right for me?

Quickly determine if you’re eligible for a Virtual Visit.

Is A Virtual Visit Right For Me?
COVID

I’m coming in for a COVID-19 visit—what can I expect?

Our experienced team will evaluate and test you for COVID-19. If medically necessary, you may also be tested for common causes of respiratory infections like the flu or RSV.

Does my insurance cover this visit?

Your insurance company will determine your payment responsibility. According to the Families First Coronavirus Response Act, insurance companies are required to cover the cost of COVID-19 testing and treatment, however, you may receive a bill if they decide not to pay. We’ll continue to monitor relevant legislation as it evolves. Click here for a list of all in-network insurance.

In-network Insurance Providers

Can I still be seen if I don’t have insurance?

Yes. We offer safe urgent care for all.

Without insurance, your visit will cost $279 and include a full medical evaluation, COVID-19 PCR test, and any necessary in-house labs like flu, strep, and/or RSV.

 

Do I have to wait in the lobby?

No, you don’t. In an effort to prevent the spread of COVID-19, you can choose to wait in your car instead of our lobby. If that’s what you prefer, please text when you arrive and we’ll check you in.

How fast will I get my PCR results?

Thanks to our in-house lab testing equipment, you’ll get your results the same day, typically within 1-2 hours of your visit.

Your results will be emailed to you and available in your Patient Portal.

Can I walk-in for a COVID-19 test?

Yes. Walk into any clinic without an appointment for a Same-Day PCR or Rapid Antigen Test. Walk-in testing ends at 6:30pm daily.

What’s the PCR COVID-19 test?

Citra utilizes a rapid real-time RT- PCR Test intended for the detection of SARS-CoV-2. Every Citra Urgent Clinic location is equipped with GeneXpert and Accula systems, both of which provide same-day results.

 

Will my PCR test work for travel?

While our PCR tests are suitable for most travel destinations, local COVID-19 testing requirements vary. With rapidly-changing protocols across airlines and countries around the world, we highly recommend you determine specific testing requirements in advance of traveling.